Support

My counter is off by a day.

Since counts whole calendar days in your device's own time zone, and the number changes at midnight local time. If you travelled across time zones, or changed the date on your phone, the count follows the phone. Open the counter and check the date it is anchored to.

I paid, but the illustrations are still locked.

Open the unlock screen and tap Restore purchase. The unlock is tied to the Apple ID that bought it, so make sure you are signed in with the same one. If it still doesn't come back, email us and include the date of purchase.

Can I get a refund?

Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in, and choose the purchase. We have no way to issue a refund ourselves.

My reminders aren't arriving.

Check that Since is allowed to send notifications in Settings › Notifications › Since. Reminders are scheduled on your device, so they also need the app to have been opened at least once since you set them, and they will not arrive while the device is powered off.

Is this a subscription?

No. Since is a one-time purchase. There is nothing to cancel and nothing renews. If you ever see a renewal for Since on your Apple account, tell us — that would be a mistake.

How do I change the language?

Settings › Language, inside the app. By default Since follows the language your phone is set to; choosing one here overrides that for Since only.

How do I delete my data?

Delete the app. Everything you have counted — names, dates, notes and history — lives only on your device, so removing the app removes it. We never receive it and have no copy to delete.